Proudly Serving All Of North Texas!
Call us!: (940) 231-1211
Scott@HyperspaceArcade.com
Open 6 Days A Week
CLOSED FRIDAYS
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Here at Hyperspace Arcade, we realize there are a great many questions about any repair service prior to hire. Therefore we have put up this link to try to help answer the most commonly asked questions about our repair services.
* Q: How long is the booking time for Diaganostic and/or Repair services?
* A: Due to high demand for our services, the average lead time to book an appointment is 10 to 14 days. We do On-Site Repair appointments 3 days a week as show in our Business Hours link, which are Tuesdays, Wednesdays, and Saturdays. The rest of the week we are busy running the other parts of our business back here at our office or our shop.
* Q: How long after the Diagnostic Visit does it take to come out to do the repair work?
* A: That depends totally on our schedule in your area following that visit and the availability of the needed part(s) from our suppliers. Some games need more lead time due to hard to locate parts, especially games with special or obsolete parts.
* Q: Can you just bring all the parts you need and go ahead and fix it?
* A: Without knowing what is needed and how long we will need, this is impossible, and goes against our business model as well. It is simply not possible to keep all possible parts on hand, and any attempt to do so would increase our overhead to levels requiring us to charge much higher prices. Hyperspace Arcade can get away with charging nearly half of the industry average by keeping our overhead as low as possible, meaning we don't order parts until we need them.
* Q: Do you do repairs on anything other than arcade video games?
* A: No. We specialize in arcade video games because it's what we know best and where our passion lies. We do not service pinball, cranes, home systems, vending machines, etc, just arcade video games, because we've worked on them since 1994 and is our specialty.
* Q: I'm concerned about the mileage fee. How much will that add?
* A: The mileage fee is nominal, and was only added to help us cover the costs of travel and still keep our overall prices lower than anyone else around. When we book appointments, we book them out as close together mileage wise as we possibly can. For example, we are not going to travel from Fort Worth to Mesquite and then to McKinney in one day. That is simply too much mileage both cost-wise to us and our consumers, as well as valuable time. We will book customers as close together mileage-wise as possible, so everyone's overall mileage fee usually only comes to a few dollars.
* Q: How much does it tend to cost to repair a machine?
* A: That will vary a great deal, depending on how much work is needed, the type of work needed, cost of the parts needed, and so forth, just as car repairs will vary a great deal in price. The Diagnostic Visit allows us to uncover the true nature of the problems and provide a written estimate at that time. Most arcade repairs after the Diagnostic Visit run just under $100 per game, but can be much lower than that or much higher than that depending on what needs to be done. All of this will be discussed during the Diagnostic Visit.
* Q: Is there any way to skip the Diagnostic Visit if I just tell you what is wrong?
* A: Sorry, but no. The Diagnostic Visit was created so that we can find the true nature of the problem(s) in a game as well as catch other items before they fail as well. A lot of the time that a problem is described to us as a monitor issue, the true problem actually lies elsewhere, or there is another problem at hand. The Diagnostic Visit is the only way to ensure the proper problem(s) is discovered so that the proper parts can be ordered and replaced.
* Q: Can I drop the game(s) off at your shop?
* A: No. Hyperspace Arcade's repair services are done 100% On-Site. Our In-Shop days are used to repair our own games that we prepare for sale, and do other items such as update this website, contact customers, and ship items we've sold online. To fix anything in the shop that was dropped off, we would have to schedule time on one of our On-Site days, which means we might as well do it On-Site. Besides, these games are heavy and not meant to be moved around. In fact, a lot of problems reported to us happened because a game was moved, and items and connections were shaken loose at that time, causing an On-Site repair to be needed anyway.
* Q: What does your warranty cover?
* A: Our warranty is for 90 days from the date of the work being done, and covers only the specific parts we replaced and/or repaired. For example, if we replaced one part on a monitor and another part of that same monitor failed 60 days later, that would not be covered, as it was not a part we replaced the first time. Warranty repairs that do qualify are covered in parts, labor, and mileage.
* Q: What if I need to reschedule?
* A: Please contact us at least 24 hours beforehand to do so. Failure to call us in time or to show up for the appointment may result in a bill for our time and travel costs, as that is time we could have spent taking on another appointment. Please also arrive on-time. If we arrive to find nobody home and cannot reach you, we will wait no longer than 20 minutes past the scheduled time.
* Q: I need a repair done sooner that I can get on the schedule. Can I pay you extra to move me up?
* A: While we appreciate these kinds of offers, they are not fair to the other customers who have already been waiting on the schedule, and I'm afraid will be declined.
* Q: When is payment due?
* A: Payment is due at the time services are rendered. Only the services done that day will be due. Payment can be made in cash, check, or via PayPal. Sorry, but we cannot bill residents. We will bill brick and mortar business locations with prior approval on a strict Net 21 basis, but this must be approved ahead of time and any failure to pay on time may force future billings to be due on the day of service.
* Q: I live out of your service area. Can you walk me through fixing my game?
* A: Due to a busy schedule we simply do not have time to do this.
* Q: You offered me a date then later told me it was taken. What gives?
* A: When we offer a time/date for On-Site Repair, we can only give you 24 hours to accept it before we have to offer it to the next in line. Sometimes people don't contact us back for days or even weeks after we made an offer and by then that slot was taken. A time/date MUST be confirmed if accepted as well. If we do not hear back a certain "yes" to a time/date offer we don't consider that a taken slot until we do.
Any other questions? E-mail us.
Website Content © 2005, 2006, 2007, 2008 Hyperspace Arcade Entertainment. All game names, graphics, and logos are copyrights of their respective owners.
* Q: How long is the booking time for Diaganostic and/or Repair services?
* A: Due to high demand for our services, the average lead time to book an appointment is 10 to 14 days. We do On-Site Repair appointments 3 days a week as show in our Business Hours link, which are Tuesdays, Wednesdays, and Saturdays. The rest of the week we are busy running the other parts of our business back here at our office or our shop.
* Q: How long after the Diagnostic Visit does it take to come out to do the repair work?
* A: That depends totally on our schedule in your area following that visit and the availability of the needed part(s) from our suppliers. Some games need more lead time due to hard to locate parts, especially games with special or obsolete parts.
* Q: Can you just bring all the parts you need and go ahead and fix it?
* A: Without knowing what is needed and how long we will need, this is impossible, and goes against our business model as well. It is simply not possible to keep all possible parts on hand, and any attempt to do so would increase our overhead to levels requiring us to charge much higher prices. Hyperspace Arcade can get away with charging nearly half of the industry average by keeping our overhead as low as possible, meaning we don't order parts until we need them.
* Q: Do you do repairs on anything other than arcade video games?
* A: No. We specialize in arcade video games because it's what we know best and where our passion lies. We do not service pinball, cranes, home systems, vending machines, etc, just arcade video games, because we've worked on them since 1994 and is our specialty.
* Q: I'm concerned about the mileage fee. How much will that add?
* A: The mileage fee is nominal, and was only added to help us cover the costs of travel and still keep our overall prices lower than anyone else around. When we book appointments, we book them out as close together mileage wise as we possibly can. For example, we are not going to travel from Fort Worth to Mesquite and then to McKinney in one day. That is simply too much mileage both cost-wise to us and our consumers, as well as valuable time. We will book customers as close together mileage-wise as possible, so everyone's overall mileage fee usually only comes to a few dollars.
* Q: How much does it tend to cost to repair a machine?
* A: That will vary a great deal, depending on how much work is needed, the type of work needed, cost of the parts needed, and so forth, just as car repairs will vary a great deal in price. The Diagnostic Visit allows us to uncover the true nature of the problems and provide a written estimate at that time. Most arcade repairs after the Diagnostic Visit run just under $100 per game, but can be much lower than that or much higher than that depending on what needs to be done. All of this will be discussed during the Diagnostic Visit.
* Q: Is there any way to skip the Diagnostic Visit if I just tell you what is wrong?
* A: Sorry, but no. The Diagnostic Visit was created so that we can find the true nature of the problem(s) in a game as well as catch other items before they fail as well. A lot of the time that a problem is described to us as a monitor issue, the true problem actually lies elsewhere, or there is another problem at hand. The Diagnostic Visit is the only way to ensure the proper problem(s) is discovered so that the proper parts can be ordered and replaced.
* Q: Can I drop the game(s) off at your shop?
* A: No. Hyperspace Arcade's repair services are done 100% On-Site. Our In-Shop days are used to repair our own games that we prepare for sale, and do other items such as update this website, contact customers, and ship items we've sold online. To fix anything in the shop that was dropped off, we would have to schedule time on one of our On-Site days, which means we might as well do it On-Site. Besides, these games are heavy and not meant to be moved around. In fact, a lot of problems reported to us happened because a game was moved, and items and connections were shaken loose at that time, causing an On-Site repair to be needed anyway.
* Q: What does your warranty cover?
* A: Our warranty is for 90 days from the date of the work being done, and covers only the specific parts we replaced and/or repaired. For example, if we replaced one part on a monitor and another part of that same monitor failed 60 days later, that would not be covered, as it was not a part we replaced the first time. Warranty repairs that do qualify are covered in parts, labor, and mileage.
* Q: What if I need to reschedule?
* A: Please contact us at least 24 hours beforehand to do so. Failure to call us in time or to show up for the appointment may result in a bill for our time and travel costs, as that is time we could have spent taking on another appointment. Please also arrive on-time. If we arrive to find nobody home and cannot reach you, we will wait no longer than 20 minutes past the scheduled time.
* Q: I need a repair done sooner that I can get on the schedule. Can I pay you extra to move me up?
* A: While we appreciate these kinds of offers, they are not fair to the other customers who have already been waiting on the schedule, and I'm afraid will be declined.
* Q: When is payment due?
* A: Payment is due at the time services are rendered. Only the services done that day will be due. Payment can be made in cash, check, or via PayPal. Sorry, but we cannot bill residents. We will bill brick and mortar business locations with prior approval on a strict Net 21 basis, but this must be approved ahead of time and any failure to pay on time may force future billings to be due on the day of service.
* Q: I live out of your service area. Can you walk me through fixing my game?
* A: Due to a busy schedule we simply do not have time to do this.
* Q: You offered me a date then later told me it was taken. What gives?
* A: When we offer a time/date for On-Site Repair, we can only give you 24 hours to accept it before we have to offer it to the next in line. Sometimes people don't contact us back for days or even weeks after we made an offer and by then that slot was taken. A time/date MUST be confirmed if accepted as well. If we do not hear back a certain "yes" to a time/date offer we don't consider that a taken slot until we do.
Any other questions? E-mail us.
Website Content © 2005, 2006, 2007, 2008 Hyperspace Arcade Entertainment. All game names, graphics, and logos are copyrights of their respective owners.